Tribe Lead / Program Manager – Customer Service & Digital Transformation – Permanent in Brussel

Job description We are looking for an experienced Tribe Lead / Program Manager to drive customer service transformation and operational excellence within a leading financial services organization across Belgium and the Netherlands. Location: Belgium / Benelux Experience: 10 years ️ Languages: Dutch, French and English Work model: 50% on-site / 50% remote The mission Define the business vision and strategic roadmap for customer service, after-sales and pre-collection journeys. Lead and priori…