Customer service – is responsible for the reception, the smooth running of the stay and the departure of the guests: • Greets customers, provides necessary information, and assumes responsibility check-in administration (hotel forms, police form, passport control, deposit payment, etc.) • Informs customers (shopping districts, restaurants, sights, walks, public transport timetables, etc.), solves problems and complaints (theft, illness, unsatisfactory service), is constantly attentive to the cu…